Innovative interactive solutions for higher education, publishing, not-for-profit, and healthcare

Zakim Bridge, Boston method + imagination

Success by the Numbers

300+ launches
We bring best practices from all verticals to solve your problems
90% repeat business
Many of our clients come back again or recommend us to other organizations
20 years
Unparalleled experience and veteran project leadership ensure your success

Work

Over 300 successful launches = unparalleled experience and expertise.

Our services include:

  • Strategy + Discovery
  • User Research
  • Information Architecture + User Experience
  • Content Strategy, Governance & Creation
Contact Us
Perkins Perkins

Perkins

Global nonprofit focused on education and services for people who are visually impaired

Hyper-accessible

Site Nonprofit Clients Press Release

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Partial Client List

  • Arnold Arboretum of Harvard University
  • Boys & Girls Clubs of America
  • The Carr Foundation
  • Catalyst
  • Dana-Farber Cancer Institute
  • The Ford Foundation
  • Friends of Boston’s Homeless
  • The Jed Foundation
  • Lincoln Institute of Land Policy
  • Museum of Science, Boston
  • Perkins
  • U.S. State Department, Women in Public Service
  • WBUR Boston 90.9, NPR
  • The World Bank
Case Studies
UAH UAH

UAH

Responsive site for top aerospace engineering school

Media-rich content

Site Education Clients

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Partial Client List

  • Boston University
  • Bryn Mawr College
  • Community College of Philadelphia
  • Cornell University Johnson School
  • Dartmouth College
  • Harvard Business School
  • Harvard University
  • MIT
  • New York University Gallatin School of Individualized Study
  • Roger Williams University School of Law
  • Tufts University
  • University of Illinois at Chicago
  • UNC Kegan-Flagler Business School
  • UVA Darden School of Business
  • The Wharton School of the University of Pennsylvania
  • Yale School of Engineering and Applied Sciences
Community Colleges Case Studies
Digital Public Library of America Digital Public Library of America

DPLA

Time Magazine Top 50 website

Hundreds of thousands of data sources

Site Publishing Clients

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Partial Client List

  • Bloomsbury Publishing
  • Cengage Learning
  • Columbia University Press
  • De Gruyter
  • Earthscan
  • Edward Elgar Publishing
  • Harvard Business Publishing
  • Harvard University Press
  • HEPG
  • Houghton Mifflin
  • McGraw Hill
  • MIT Technology Review
  • MLA
  • Oxford University Press
  • Rosen Publishing
  • SAGE Publications
  • Simon and Schuster
  • Sky Publishing
  • Vista Higher Learning
  • World Bank
Case Studies Publishing Services Overview
WWE.com WWE.com

WWE.com

Top 700 trafficked site

Made mobile responsive in 12 weeks—with zero downtime

Site B2C Clients

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Partial Client List

  • AGFA Monotype
  • Harmonix Music Systems
  • Hong Kong Tourist Association
  • LEGO
  • Mulberry Childcare
  • Online Resolution
  • Rockport
  • WWE
  • Yankee Gas
Stanford GSB Stanford GSB

Stanford GSB

First responsive top-tier business school site

Dynamically driven by powerful metadata

Site

GeoScienceWorld GeoScienceWorld

Geo Science World

Tablet optimized

Geo spatial search/browse

Site

Inspired to Create Positive Change

iFactory is RDW Group’s interactive division. Clients from all verticals look to RDW to help harness the same ever-present challenge: change. Organizational change, brand and strategic change, and changes in the way they grow their business.

Advertising. PR. Interactive. Social Media. With offices in Providence, Boston and Worcester, our integrated communications approach delivers the positive change you seek.

More about our integrated capabilities

Testimonials

  • iFactory’s delivery of our new site design allowed our website to grow from a stale, outdated catalog of information, to a fresh, rich, content-driven site due to carefully planned information design and new interactive features; all in a matter of months.

    – Brian Flynn, Webmaster, Wheelock College

  • iFactory brought professionalism and guidance to a web development process that can be daunting – even overwhelming. They were responsive to our requests, patient with inquiries and supportive in our decision-making.

    – Kevin B. Tynan, Executive Director for Marketing & Communications, University of Illinois at Chicago

  • iFactory had been recommended to us by someone from another school. When they came down and presented their proposal we were all just blown away. They clearly knew what they were doing and already seemed to have a sense of what we were looking to achieve.

    – Matt Gray, Media Relations Manager, Bryn Mawr College

  • We are delighted to have worked with iFactory in developing Oxford Dictionaries Online. This was a large custom-built project with complex data needs, and iFactory excelled in building an enticing and intuitive interface with underlying data sophistication and robust technology.

    – Judy Pearsall, Head of Dictionaries, Oxford University Press

  • We are very excited by what iFactory has achieved with the Berg Fashion Library. They have not only successfully implemented our vision, but they have worked with us as true partners to make it so much more than we imagined.

    – Kathryn Earle, Managing Director, Berg Publishers

  • The outstanding design and features that iFactory created gives visitors a real sense of Darden, and illustrates that we are a world-class business school.

    – Maureen Wellen, Darden Executive Director, Strategic Initiatives and Website Project Manager

  • We are very proud of the site and feel that the work [iFactory] did captures us, the cutting-edge technology, and the diversity of people and projects at the Institute.

    – Mary Tolikas, Director of Operations, the Wyss Institute

Jobs

We’re looking for more people like us—who don’t fit neatly into one job description

Drupal Developer

Do you like turning strategy and design into finished websites? Do you enjoy the satisfaction of working on a range of projects, and solving technical puzzles quickly? If you are a versatile developer who has a passion for building clean, accessible websites using Drupal, we want to meet you.

This position will involve building websites in Drupal; however, we are open to meeting candidates with strong back-end skills who have never worked in Drupal before.

At iFactory, you will join a team of friendly and talented experts in web design, web development, information architecture, user experience, and strategy. You will work on projects for leading clients in higher education, publishing, non-profit, and healthcare. Some of our developers work in our open office in downtown Boston; some of our developers work out of our office in Maine. We are open to developers working remotely. We have a top-notch project management team, weekly company lunches, excellent benefits, good work-life balance, and a flat organizational model—all of which make it easy to come in and code.

Responsibilities
  • Work with a functional specification, wireframes, and HTML/CSS/jQuery to create a beautiful, functional website with a user-friendly editor experience on Drupal and possibly other content management systems.
  • Communicate with clients and team members about best practices for building efficient, extensible, standards-based websites.
Required Skills
  • PHP
  • MySQL
  • JavaScript / jQuery
  • HTML
  • CSS
Nice-to-Have Skills
  • Drupal
  • Version Control (we use git)
  • Fluid responsive design
  • Accessibility (Section 508, WCAG 2.0)
  • Performance optimization
  • Web standards
  • Sass / Less
  • WordPress
  • Other CMS Platforms
Qualities
  • Can write clean, organized code
  • Ability to explain approaches
  • Good sense of technical judgment
  • Problem solver
  • Ability to handle multiple projects
  • Self-directed
  • Agency experience a plus
Experience
  • 2+ years as a web developer in a professional setting

Please send resume and at least 3 code samples to jobs@ifactory.com. We are only considering candidates who are available to work on-site occasionally. iFactory/RDW Group, Inc. is an equal opportunity employer. Minority candidates are encouraged to apply.

Account Services Manager / Strategist

The Account Services Manager / Strategist position is a client-facing role that has primary responsibility for building strong relationships and managing expectations within an assigned client base. This position is also responsible for leading Discovery activities and crafting strategies that help guide the rest of the iFactory team to success.

An ASM/Strategist works hand-in-glove with iFactory Producer to ensure:

  • Clients are satisfied with all work/service they receive from iFactory
  • Clients view the role as highly trusted advisor who finds creative, new opps to generate revenue in ways that add value
  • The iFactory team remains harmonious and productive, with good ideas championed and assumptions challenged
  • Each iFactory team member understands client’s needs, concerns, and business drivers
  • Each iFactory team member is clearly established as subject matter expert in client’s mind

The right candidate should also expect to:

  • Immerse themselves in the client’s business and lead Discovery activities such as project kickoff meetings, stakeholder interviews, and review of key business documentation (including basic Google Analytics)
  • Create a high-level strategy report on key findings/recommendations, as well as how we will consider success
  • Champion big ideas that arise from iFactory team while negotiating/managing client expectations given scope/budget/schedule realities
  • Advocating for the client within iFactory to ensure their best interests are represented and prioritized
  • Schedule ongoing check-ins with client based on where we they are in the engagement
  • Work with VP Account Services to improve how we gauge and track client satisfaction, team productivity, and new revenue opportunities
  • Work with Producers team to ensure healthy dose of process is followed, but not simply for process’ sake
  • Prioritize all account activities to achieve optimum efficiency and profitability Participate in occasional new business pitches as needed

At iFactory, you will join a team of friendly and talented experts in web design, web development, information architecture, user experience, and strategy. You will work on projects for leading clients in higher education, publishing, non-profit, and healthcare.

Responsibilities
  • Build strong partnerships with clients to provide excellent service and become a highly trusted advisor
  • Lead the Discovery phase of engagements with assigned clients and create a strategy report
  • Work closely with the iFactory Producer assigned to the client to ensure client remains happy, communications are flowing, potential conflicts are addressed immediately, and the tenor of the engagement is positive/productive
  • Uncover and create opportunities within existing clients to provide additional services without hard-sell
Required Skills
  • Consultative by nature, asking smart questions, listening carefully, and quickly grasping how client organizations work
  • An exceptional communicator equally comfortable chatting one-one-one and presenting to C-level execs
  • Capable of facilitating productive group discussions that keep participants engaged and garnering useful insights
Qualities
  • Able to own a room without overpowering it
  • Well-spoken and poised
  • Personable
  • Unpretentious
  • Proactive and flexible while able to have difficult discussions with directness and strength
Experience
  • A completed bachelor’s degree
  • 3-6+ years of client-facing service experience in a digital environment (agency experience preferred)

Please send resume and cover letter to strategyjobs@ifactory.com. We are only considering local candidates who are available to work on-site. iFactory/RDW Group, Inc. is an equal opportunity employer. Minority candidates are encouraged to apply.

Business Development Rep North America

The Business Development Rep position is an entry-level sales position for the person who loves technology, can talk about it passionately, and wants to join a growing company. This position requires both hard and soft sales skills, a great attitude, and the willingness to work hard to advance your career.

We are located in the new technology hub of Boston, Downtown Crossing, minutes from South Station.

Tools for Success:
  • Web research
  • Social media
  • Networking and referral activities
  • Cold calling
What You Need To Be Successful:
  • A degree from a four year school
  • Intellectual agility and an entrepreneurial mindset; demonstrated drive, initiative, energy and a sense of urgency in acquiring and serving clients
  • Ability to learn and absorb new products quickly and rapidly adapt to changing business and customer demands
  • Confident presentation skills
What We Will Give You:
  • Highly regarded development, consulting, UX and design teams with global customers and an incredible client list
  • Autonomy and flexibility to lead the charge and develop the plan
  • Leadership support from experienced digital and technology pioneers who have a strong track record of success
  • Competitive income and high OTE potential
Career Road Map

BDRs will transition to the Interactive Account Executive role within one year. We look at this position as you should: a stepping stone to bigger and better things.

About iFactory

iFactory is a company on the move with aggressive expansion plans and lofty sales goals. We grew 40% in 2015 and are on track to continue our growth trajectory. Our team is filled with people who like to multitask and who live to get things done. To join us you have to be articulate, a team player, have an ego in check with your skill set, be interested in learning and developing, and have a sense of humor.

Compensation is a combination of base plus commission. iFactory offers a comprehensive benefits package including health/dental insurance, 401K, flexible spending accounts and more.

This person reports to the Director of Sales and Marketing.

Please send resume, cover letter, and salary requirements to sales@ifactory.com. Please no calls or recruiters. We are only considering local candidates who are available to work on-site. iFactory/RDW Group, Inc. is an equal opportunity employer. Minority candidates are encouraged to apply.

Full Stack Developer

Do you like getting your hands dirty in a variety of web technologies, both front- and back-end? Do you enjoy the satisfaction of working on a range of projects, and solving technical puzzles quickly? If you are a versatile developer who has a passion for building clean, accessible websites using popular CMSs, we want to meet you.

At iFactory, you will join a team of friendly and talented experts in web design, web development, information architecture, user experience, and strategy. You will work on projects for leading clients in higher education, publishing, non-profit, and healthcare. Some of our developers work in our open office in downtown Boston; some of our developers work out of our office in Maine. We are open to developers working remotely. We have a top-notch project management team, weekly company lunches, excellent benefits, good work-life balance, and a flat organizational model—all of which make it easy to come in and code.

Responsibilities
  • Develop sites in Drupal and possibly other content management systems.
  • Translate Photoshop mockups into valid, standards-compliant HTML5, CSS3, and JavaScript/jQuery.
  • Prototype responsive designs, animations, and other interactive moments.
  • Collaborate with designers to create great experiences.
  • Communicate with clients and team members about best practices for building efficient, extensible, standards-based websites.
Required Skills
  • HTML5
  • CSS3
  • JavaScript / jQuery
  • PHP / MySQL
  • Fluid responsive design
  • Performance optimization
  • Accessibility (Section 508, WCAG 2.0)
  • Web standards
Nice-to-Have Skills
  • Drupal
  • Version Control (we use git)
  • Performance optimization
  • Front end frameworks (Foundation, Bootstrap)
  • Sass / Less
  • WordPress
  • Other CMS Platforms
Qualities
  • Can write clean, organized code
  • Ability to explain approaches
  • Good sense of technical judgment
  • Problem solver
  • An eye for clean design
  • Ability to handle multiple projects
  • Self-directed
  • Agency experience a plus
Experience
  • 2+ years as a web developer in a professional setting

Please send resume and at least 3 code samples to jobs@ifactory.com. We are only considering candidates who are available to work on-site occasionally. iFactory/RDW Group, Inc. is an equal opportunity employer. Minority candidates are encouraged to apply.

Producer

Producers are responsible for leading cross-functional teams in the execution of client projects from concept to completion, with a focus on managing customer satisfaction, resource planning and overall profitability.

Producers lead one or more client engagements through all aspects of the development lifecycle, following defined development methodologies including requirements analysis, application design and development, resource planning, project planning, and scheduling.

At iFactory, you will join a team of talented experts in web design, development and project management. You will work on projects for clients across a variety of industries including publishing, higher education, non-profit, and healthcare.

Responsibilities
  • Manage a portfolio of projects with focus on client satisfaction, schedule, budget, invoicing and functional solutions
  • Oversee the development and tracking of project plans
  • Set and meet project milestones
  • Establish and maintains project communications with client and team
  • Maintain and manages project budgets and scope
  • Participate in weekly resource planning meetings in order to effectively allocate resources to the project
  • Lead teams of 2-7 members
  • Manage vendor relationships
  • Ensure work quality based on company standards
  • Ensure ongoing client satisfaction
  • Help managing client relationships, expectations, and feedback
  • Assist with the creation of project proposals and Statements of Work and ensure alignment of budgets and schedules with project proposals by reviewing proposals authored by sales team and confirming hours
  • Document or manage documentation of each project
  • Author scope changes
Requirements
  • 2+ years experience as a Project Manager in an interactive agency environment
  • Strong leadership skills
  • Strong knowledge of Microsoft Project and Microsoft Excel
  • Strong communication skills, both verbal and written
  • Strong with web-based application project management
  • Strong technical expertise
  • Experience in Higher Education, IA experience and social network applications experience are a big plus

Please send resume to jobs@ifactory.com. You must include a cover letter and financial requirements to be considered. We are only considering local candidates who are available to work on-site. Absolutely no phone calls. iFactory/RDW Group, Inc. is an equal opportunity employer. Minority candidates are encouraged to apply.

Information Architect / User Experience Designer

If you have a passion for information architecture, and aren't afraid to get your hands dirty creating interactive prototypes or conducting usability tests, we want to meet you.

At iFactory, you will join a team of talented experts in web design, development and project management. You will work on projects for clients across a variety of industries including publishing, higher education, non-profit and healthcare.

Responsibilities
  • Work collaboratively to translate business requirements, user goals and creative strategy into engaging experiences.
  • Observe, conduct and analyze qualitative and quantitative user research, such as focus groups, interviews and surveys.
  • Perform heuristic evaluation and task analysis.
  • Create and refine content inventories, user scenarios, personas, site maps, wireframes and other specifications.
  • Develop interactive prototypes.
  • Prepare and conduct usability tests.
  • Present findings and recommendations from user research and usability tests.
  • Work effectively with project managers to meet expectations on time and on budget.
Required Skills
  • Proficiency with industry-standard software for diagramming and prototyping, such as Axure and InDesign.
  • Ability to think creatively and analytically.
  • Uncompromising attention to detail.
  • Experience with Mobile UX.
  • Ability to articulate and present ideas based on sound user experience and interaction design principles.
  • Comfortable presenting concepts and deliverables to clients.
  • Able to manage multiple tasks and projects simultaneously.
  • Strong verbal and written communication skills.
  • Team oriented, self-motivated.
Nice-to-Have Skills
  • Understanding of W3C and 508 accessibility guidelines.
  • Experience working on publishing, higher education or healthcare projects.
  • Ability to hand-code interactive prototypes using HTML, CSS, PHP, AJAX, or any other fashionable acronyms.
  • Experience working with JavaScript libraries, such as JQuery.
Experience and Education
  • 2+ years’ experience as an information architect (IA), user experience designer (UXD) or interaction designer (IxD) preferably in an interactive agency environment.
  • Degree in Human Computer Interaction (HCI), Interaction Design, Information Architecture, Digital Media, Communication Design or related field.
  • Demonstrable past experience developing site maps, wireframes and other information architecture deliverables.

Please send resumes to usability@ifactory.com. You must include a link to an online portfolio to be considered. We are only considering local candidates who are available to work on-site. iFactory/RDW Group, Inc. is an equal opportunity employer. Minority candidates are encouraged to apply.

Interactive Designer

If you have a passion for designing accessible, modular, beautiful websites, we want to meet you.

At iFactory, you will join a team of talented experts in web design, development, and project management. You will work on projects for clients across a variety of industries including publishing, higher education, non-profit, and healthcare.

Responsibilities
  • Develop the look-and-feel of sites using common design tools
  • Present mockups to clients and incorporate feedback
  • Prototype interactions using HTML, CSS, and JavaScript
  • Develop site architectures—including sitemaps and wireframes
  • Collaborate with developers to ensure design decisions are translated well into code
  • Work effectively with project managers to meet expectations on time and on budget
Required Skills
  • Strong concept development and graphic design ability
  • Excellent understanding of composition, color, imagery, and typography
  • Fluency in Adobe Photoshop and image optimization for the web
  • Ability to code HTML5, CSS3, and jQuery
  • Knowledge of W3C standards and accessibility guidelines (WCAG, Section 508) and cross-platform display issues
  • Understanding of usability issues across multiple devices, large and small
  • Comfort interacting directly with clients. Ability to articulate and present ideas, and respond to feedback
  • Ability to convey design decisions to developers
  • Ability to think holistically about user experience, from IA to visual design to code
  • Ability to design transitions and light animation
  • Ability to manage multiple tasks and projects simultaneously
Qualities
  • Organized and thorough
  • Articulate
  • Problem solver
  • Clean design sensibility
  • Self-directed
  • Agency experience a plus
Experience
  • BFA in design or related field, or equivalent job experience
  • 3+ years experience as a designer or developer, preferably in an interactive agency environment

Please send resumes to designjobs@ifactory.com. You must include a link to an online portfolio to be considered. We are only considering local candidates who are available to work on-site.iFactory/RDW Group, Inc. is an equal opportunity employer. Minority candidates are encouraged to apply.

Contact

iFactory

87 Summer Street, Floor 4
Boston, MA 02110
617.426.0609
sales@ifactory.com

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